(To Return a Hearing Aid for Adjustments,
please click here)
We have a 12 warranty on all of our hearing
aids against manufacturing defects and the warranty starts from the time we ship the hearing aid to you.
If you purchased a hearing aid from us within the past 12 months, we
will be glad to repair it for you**. You can also
purchase an additional 12 months of coverage when
you order your hearing aid.
**What is not covered by our warranty:
- If you lose the
hearing aid
- If you open the battery door too far and shear off the hinges
- If you unscrew the
hearing aid case
- If a dog or animal chews it or it is swallowed
by anyone or anything
- If it has been crushed in some way
- If you jump in the shower/pool/water with
the hearing aid on causing it to short out
How to get
your Hearing Aid Repaired Under Warranty
You must obtain a Return Product Authorization (RPA)
number from us. Please send us an RPA request by
e-mail to:
RPA@hearingcentral.com or call us at
847-295-6946. If you send us an e-mail, please include the
following minimum information:
- The date the hearing aid
was purchased
- The name of person
who bought the hearing aid
- Address where the hearing aid was sent
- What you think is wrong with the hearing aid
When you receive the RPA number, please do the
following:
- Place the hearing aid and all documentation
into the original box with the fill-in repair form
- Place the box into a standard bubble-wrapped
envelope
- Write the RPA number and the word "REPAIRS"
on the outside of the envelope
- For USA and Canadian customers, please
include a check for $20 USD FOR SHIPPING AND
HANDLING. (If it is less than 60 days from
purchase date, there is no charge)
- For all International customers, please include a Bank Cheque
made out for $40 USD shipping and handling. (If it is less than
60 days, the charge is only $25 USD)
- Return the hearing aid to:
- REPAIRS +
"RPA#" (The RPA number given to
you)
Hearing Central LLC
1390 Kathryn Lane
Lake Forest IL 60045
Depending on what is wrong with the unit, it
will take up to 14 days to repair. If the
hearing aid is found to be covered under our
12 month manufacturers warranty, there will
be no repair charge. All you pay is the
shipping and handling fee as specified,
above.
How to get
your Hearing Aid Repaired Out of Warranty
If you purchased
a hearing aid from us over 12 months ago and there
is no extended warranty, you
can still return it to us for repair.
You must obtain a Return Product Authorization (RPA)
number from us. Please send us an RPA request by
e-mail to:
RPA@hearingcentral.com or call us at
847-295-6946. If you send us an e-mail, please include the
following minimum information:
- The date the hearing aid
was purchased
- The name of person
who bought the hearing aid
- Address where the hearing aid was sent
- What you think is wrong with the hearing aid
When you receive the RPA number, please do the
following:
- Print out a
Repair
Form by clicking here and fill it in.
- Place the hearing aid and all documentation
into the original box with the fill-in repair form.
- Place the box into a standard bubble-wrapped
envelope.
-
For Melody Hearing Aids - any model
- Domestic US and Canada -
include a Bank check in the
amount of $200.00 USD
for repairing, and
shipping and handling.
-
International Customers -
include a Bank Cheque
in the amount of $250.00 USD
for repairing, and
shipping and handling.
For Digi-Ear Hearing Aids - any model
Domestic US and Canada -
include a Bank check in the
amount of $120 USD for repairing, shipping and handling.
International Customers -
include a Bank Cheque in
the amount of $180 USD
for repairing, and
shipping and handling.
YOUR PAYMENT ALSO PAYS FOR A 12 MONTH
WARRANTY AFTER THE HEARING AID IS
REPAIRED!
- Write the RPA number and the word "REPAIRS"
on the outside of the envelope
- Return the hearing aid(s) to:
REPAIRS
"RPA#" (The RPA number given to
you)
Hearing Central LLC
1390 Kathryn Lane
Lake Forest IL 60045
USA
