If you have
purchased a hearing aid within the past 30
Days and want to return it for a refund:
To return a hearing aid for a refund that you have purchased
within the past 30 days,
you must obtain a Return Product Authorization (RPA)
number from us. Please request an RPA number by
e-mail:
RPA@hearingcentral.com or call us at
847-295-6946. If you send us an e-mail, please include the
following minimum information:
- The date the hearing aid
was purchased
- The name of person
who bought the hearing aid
- Address where the
hearing aid was sent
- Optional - Why the hearing aid was not right
for you
When you receive the RPA number, please do the
following:
- Place the hearing aid and all documentation
into the original box
- Place the box into a standard bubble-wrapped
envelope
- Write the RPA number and the word "RETURNS" on
the outside of the envelope
- Return the hearing aid to:
- "RETURNS" , "RPA#" (The RPA number given to
you)
Hearing Central LLC
1390 Kathryn Lane
Lake Forest IL 60045
Before your monies are refunded to
you, we will deduct the following:
- The original shipping
charges. Why? When you paid
the shipping charges to us, we forwarded them on
to UPS or the Postal Service to ship your package,
and they don't refund any monies to us.
- NO restocking fee for the each hearing aid,
provided that the packaging has no tape or writing
on it, it is not damaged, and all items are
returned in good order. If the packaging is
damaged or written on, there is a $25 restocking
fee for each hearing aid. If the battery package
has been opened, you will be charged for the
battery pack.
- If you live in Illinois, we will also
deduct the Illinois State sales tax as the Stet
does not refund sales taxes paid.
NOTE: If you send us a hearing aid after the
30 days time limit, and without an RPA# written on
the outside of the package, we will send the hearing
aid back to you with no other action on our part.
TEMPORARY ACCEPTANCE BY US OF THE HEARING AID TO
ASCERTAIN WHETHER A VALID RPA# HAS
BEEN ASSIGNED, DOES NOT CONSTITUTE A LEGAL
ACCEPTANCE BY US OF THE HEARING AID . ONLY WHEN A
VALID RPA# IS RECORDED WILL WE ACKNOWLEDGE OUR LEGAL
ACCEPTANCE OF THE PACKAGE.
